Michelle Faulk joined the NeuroRestorative admissions team in 2010, but her introduction to the world of brain injury rehabilitation came 15 years earlier when she joined the occupational therapy department at NeuroRestorative’s Timber Ridge Ranch. There she assisted individuals who were transitioning back to work and home after a traumatic brain injury. It was her meticulous coordination between treatment team members that caused leaders to look her way when pulling together the then newly formed south region admissions team.
“Michelle immediately established herself as a reliable resource for operations staff, clinical evaluators, referral sources, clients and families as she navigated the often difficult quagmire of insurance and funding,” said Kenley Freeman, NeuroRestorative’s director of contracting and payor engagement and one of Michelle’s nominators. “Over the past six years she has been instrumental in training new team members and offering her guidance and calm manner in lifting the entire team to a higher level of performance.”
Her relationships with the patients and families may last weeks, months or years. Over that time, they learn to trust her immensely.
“Everyone who Michelle touches remembers her kindness and fierce advocacy,” said Victoria Harding, vice president of development at NeuroRestorative and one of Michelle’s nominators. “She knows these families’ stories, their struggles and their hopes for recovery.”
Those stories and her knowledge of the industry, combined with her direct care experience as a certified brain injury specialist, make her a powerful advocate for the individuals she represents. When she talks about a patient’s needs, she walks the funders through each step, each possible scenario, until she has made a solid case for their support.
“She fights battles every day to get the patients and families the help they need,” said Deborah Kenkel, admissions coordinator and one of Michelle’s nominators.
Of her work, Michelle says, “All my life I have wanted to help people. Here, I have seen miracles and it’s great to know I had a hand in that.”